Online complaints about the delivery of a consignment

Consignment type

Doporučené psaní

Consignment weight

1.05 kg

Posting post office

46001 Liberec 1

Consignment posting date

28. 1. 2025

Manner of payment for the services

Payment by bank transfer

Additional services paid for the consignment

Ekonomický režim dodání

Cash on Delivery

The COD amount should have been paid

By cash to the sender

By cash remittance to an address

* Surname and name/Business name

* Municipality

Street name

* House number (“č.p.”/“č.o.”)

* Postcode

By bank transfer to account number

Prefix

* Account number

* Bank code

Payment reference number (VS)

Content of the consignment

?

* Detailed description of the consignment’s content

Contact person

* Email address to which the certificate of receipt of the claim and the results of the claim procedure are to be sent

Scan of the certificate of posting

?

* Please, attach a scan of the certificate of posting
* If the posting receipt is double-sided, both sides must be inserted into the file

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Tax document

?

Tax document number for the service price

If the displayed data does not match the data in your certificate of posting, you have to submit a claim form in person at any post office.

The following reasons are the only reasons for which online complaints can be submitted. Complaints made for another reason or by the addressee are to be submitted in person at any post office.

The following reasons are currently the only reasons for which online complaints can be submitted. Complaints made for another reason or by the addressee are to be submitted in person at any post office.

If the displayed data does not match the data in the certificate of posting, change the displayed data. Any missing data must be completed.

If the displayed data does not match the data in the certificate of posting, change the displayed data. Any missing data, which has been entered in Latin script, must be entered again. If the address has not been entered in Latin script, enter the type of used script (e.g. Chinese, or Chinese characters) in the compulsory field “Surname and name/Business name”.

Sender’s identifier is only used for the sender’s own purposes. Czech Post is not held liable for the accuracy or content.

Check the options that were contained in the original copy of the advice of receipt.

If the displayed data does not match the data in the certificate of posting, change the displayed data. Any missing data must be completed.

The information about the content will be used for investigation in the Undeliverable Mail Office should the address label have been detached or should the address side of the consignment have been obliterated. Therefore, use as accurate a description of the content as possible – e.g. a birth certificate in the name of John Doe; accounting documentation of the company XY Limited; a blue women’s sweatshirt size 38; a Lenovo E550 notebook, etc.

The information about the content will be used or investigation should the address label have been detached or should the address side of the consignment have been obliterated. Therefore, use as accurate a description of the content as possible – e.g. a blue women’s sweatshirt size 38; a Lenovo E550 notebook, etc. A general description, such as “documents,” does not suffice – the foreign postal operator will not handle the inquiry unless the documents are specified in detail (e.g. a driver’s license in the name of Jane Doe, a letter of invitation for Ivan Petrovich Ivanov, etc.).

You can upload a scan or photograph in the PDF, JPG, or PNG format. The data in the posting certificate must be legible, otherwise your claim will not be accepted. The maximum file size is 1000 KB.

If you need a credit note for the returned price of services, complete the number of the original tax document.

The inquiry officer will ask you to submit evidence to prove the amount of damage if necessary. If the service price has been paid by card, it will be refunded to the account related to that card.

If the address details do not contain a house number (“č.p.”), enter “X.”

If the address details do not contain a street name, enter “X.”